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Using Etsy with Nembol. A troubleshooting guide

This is a collection of troubles that happened to our users, with their solutions.

1. My login fails

In practical terms, you get a screen that says “Ooops, something went wrong”, but our team has been working on improving our interpretations and display of errors and exception returned by Etsy servers.

The login failure on Etsy is typically because your Etsy account is not ready to sell, and Etsy will block your login via Nembol.

Solution:

  • Upload a credit card in Etsy (to pay their fees)

  • Set a bank account in Etsy (to get paid for your sales)

These actions are performed inside Etsy.com, not in Nembol, and of course Nembol never gets to hold or see any of your payment data.

Once you’ve done both, login will work. If it still doesn’t, it is a connection issue. Servers sometimes fail, just be patient and try again in a few minutes.

2. I am logged in but I still can’t publish

You probably logged in some time ago. Please log-out and log back in. Credentials and tokens expire. For your security. The duration of the token does not depend on Nembol: it is set by each channel and there is nothing Nembol can do about it.

3. I got an error at the end of the login

You probably took too long, most likely because you were interrupted. You have to start again and be faster. This error is very rare.

4. I don’t see all my shipping profiles in Nembol Etsy settings

Nembol will upload only the “non calculated” shipping profiles. This is because you are free to publish products on Etsy, via Nembol, without a weight or package size. For this reason we don’t allow you to chose a “calculated” shipping profile: it would not work. Of course you are free to publish your products on Etsy via Nembol, and then add weight or dimensions to them inside Etsy, and apply to them a calculated shipping.

Note: Nembol will create for you a new shipping profile in Etsy. If you want, this can be your default shipping profile for products published via Nembol. You can both edit this profile, or you can select a different one in Nembol, or later in Etsy.

Calculated shipping profiles are not imported in Nembol because they would not work with our simplified product card with no weight and no dimensions.

Calculated shipping profiles are not imported in Nembol because they would not work with our simplified product card with no weight and no dimensions.

5. Nembol says the item was published, but I can’t see it in my Etsy store

Look in the Draft section of your Etsy back-end and you’ll see your product.

If you don’t see your listing in Etsy, try looking in the Draft folder

If you don’t see your listing in Etsy, try looking in the Draft folder

Sometimes Nembol will be able to publish right away only after you opt-in to pay Etsy publishing fees. For this reason you may encounter two situations:

  1. You publish a product flagged as “Active” in Nembol Etsy settings → if Etsy wants the double opt-in on the fee payment, it will block your publication and return you an error.

  2. You publish a product flagged as “NON Active” in Nembol Etsy settings → In this case, Nembol will not get an error, and your product will end up among your drafts in Etsy. From the draft folder in Etsy, you can move a product into your active listings only if you accept to pay Etsy their publication fee.

For this reason, it is optimal to push the first products from Nembol to Etsy as “non active”.

Open the “Publish to Etsy” settings in Nembol, and flag your first items as NON active. Later you’ll switch to publishing straight active listings

Open the “Publish to Etsy” settings in Nembol, and flag your first items as NON active. Later you’ll switch to publishing straight active listings

6. Etsy returns an error referred to your “Combinations”

Etsy requires all variants to be provided, otherwise they will stop your product from being published.

This error is returned by Etsy if you try to publish a product with variants but do not provide all variants. For instance you may have a product with 2 colors (Red and Blue) and three sizes (S, M, L), this generates 6 variants (Red-S, Red-M, Red-L, Blue-S, Blue-M, Blue-L). Many users importing into Etsy from Shopify or eBay may have deleted one or more of these variants, because they went out of stock or because they never had them in the first place. In this case, you must duplicate and edit your product in Nembol to reintroduce the missing variant, otherwise Etsy will return you an error and reject your product from publication.

NOTE that if you duplicate in Nembol and publish the duplicated product you will lose quantity sync or edit sync from Shopify.

Etsy requires sellers to provide all variants when they publish via Nembol

Etsy requires sellers to provide all variants when they publish via Nembol

7. I get a generic error when trying to publish

Check a few lines above: it may be because you tried to push an “Active” product without accepting to pay Etsy fees.

Some users also got errors because they had special characters in their product card or description. Some quotation marks, for instance, generate an error from Etsy, despite all systems are now using UTF-8 sets.

Solution: remove special characters and Retry.