Simplify eBay Business Policies management

Last update August 1, 2023

What are eBay Business Policies?

When selling on eBay, whenever you create a listing, you need to associate it with a set of business policies, namely:

• Payment Policy
• Returns Policy
• Postage Policy

These three rules are collectively called “Business policies”.
eBay offers a tool to create policy templates that can be quickly used on your listings. You can create different templates to have more flexibility when adding new products.

Note that those templates can be easily edited at a later time with effect on all your items on which you used them.

The business policies are important because they give your customers precious information about selling conditions, shipping times, etc.

Nembol, on the other hand, offers an easy way to assign them in bulk to your items (while bulk-importing on eBay from different channels), instead of on a listing-by-listing basis.

Where do I find my Business Policies?

To use eBay Business Policies, first, you need to opt-in. This is actually necessary only for fresh eBay accounts.

Note that if you have a very old eBay account, with thousands of listings, after the re-activation, you will have thousands of policies in your Manager and you will need to clean it up. There is a “Clean up” function within eBay. This is normal, no worries, it is due to the fact that each of your old listings had each of the three policies.

How to access eBay Business Policies

After that, you can create, manage and edit Business Policies in the dedicated section of your eBay account (Picture 1)

1. Open eBay
2. Click on Account Settings (top left corner)
3. At the very bottom of the “Selling” block, you will see a link to your Business Policies.
4. If you can’t see the link, it means that you haven’t opted-in yet.

Direct link to your business policies

You can easily access and manage your Business Policies from the following link:

eBay Business policies direct link

How to create and manage eBay Business Policies

The business policy manager (Picture 2), allows you to have multiple Payment, Returns, and Postage policies, thus you will be able to assign different policies to different types of listings. You can create both Flat and calculated shipping policies.

For instance, you may have a “Heavy products” and a “Light products” Postage policy where the latter is cheaper than the former, or a “Customized items” Returns policy, in which return is not accepted.

Add or edit Business Policies

Inside eBay business policy manager, eBay sellers can add or edit any policy as they need.

For instance, they can have a Payment policy that accepts PayPal, and edit it to accept payments on a different PayPal account, or to fix some issues with their PayPal email address.

When they do this, the changes will automatically apply to all new and older listings that use that specific Payment rule (Picture 3). This is a very powerful tool.

How to set up business policies in Nembol

Inside eBay Business Policy manager, you can therefore:

1. Create new postage, payment, and returns policies and have multiple of each;
2. Assign them in bulk to chunks of listings;
3. Reassign listings to different rules, both new and old;
4. Correct older rules to accommodate changes (e.g. to select a new PayPal payment email).

Errors when bulk-listing with Nembol

All this can be done fairly easily. But sometimes, you still get errors from eBay when listing multiple products with Nembol. This happens especially to new eBay users. Some of those errors are:

• Inconsistency between business policies and item location
• You haven’t selected any Business Policies
• You’ve provided an invalid payment policy. ErrorCode: 21917328
• Please enter a valid postal code. Error code: 737
• Your eBay Business Policies are incomplete or outdated 37

How to pick business policies in Nembol

Nembol offers you a dedicated section of the eBay settings to manage your existing Business Policies:

• Open the Channels Tab
• Click on the gear icon next to eBay to open the settings
• Pick your preferred Policies

Please note: if you’re using a calculated shipping policy, remember to type the Postal Code of your inventory. If you’re using a flat-shipping, leave the field blank.

Sometimes, some accounts have thousands of business policies, and Nembol will be very slow at logging in. We suggest opening your business policy manager in eBay and delete all unneeded policies.

How to change eBay item location

When bulk-listing on eBay, sometimes errors occur because of inconsistency between your Shipping method and your selected item location. Please refer to this guide to learn how to change item location on eBay and on Nembol.

eBay Item Location Policy and Issues

The item location of this listing is outside your home country